Shipping & Returns

Shipping

We offer a variety of shipping options to meet your needs. All orders are processed within 1–2 business days before shipment.

📦

Delivered by USPS, UPS, or FedEx Ground

5–7 Business Days$5.99

Free on orders over $49

⚡

Delivered by UPS 2nd Day Air or USPS Priority

2–3 Business Days$12.99

🏠

Available at select Perwarehouse locations

1–3 Business DaysFree

🌍

Delivered by USPS First Class or Priority Mail International

10–21 Business DaysRates vary

We want you and your pet to be happy with every purchase. If for any reason you're not satisfied, we offer a hassle-free return and exchange policy.

↩️

Return most unopened items within 30 days of delivery for a full refund. We'll issue a prepaid return label for your convenience.

🔄

Need a different size or flavor? Exchange your item for the correct one at no additional cost. Contact us to initiate an exchange.

💊

Prescription medications and therapeutic diets may not be returned once opened, in accordance with federal regulations. Please consult your vet.

🏥

If you receive a defective or damaged product, contact us immediately. We'll arrange a replacement or full refund at no cost to you.

Contact us via email or phone to request a Return Authorization (RA) number.
Package your item securely in its original packaging if possible.
Ship it back using the prepaid label we provide. Keep the tracking number for your records.
Receive your refund within 5–7 business days after we receive your return.

Refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.